Privacy Policy

At Brisbane Flight Charter, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your aeronautical pursuits. We use the information you provide to advise about potential flight solutions and assist with your payment arrangements. We only provide your information to the companies with whom you choose to deal (and their representatives). In the case of payment information, the data is managed by our Bank or Credit Card collection provider and is not held by Brisbane Flight Charter directly.

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirement.

We hold the information we collect from you (with the exception of credit or personal banking information) safely stored in our office; electronic information is securely kept on our server. We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, medication or exposure.

We ensure that your information is safe by applying appropriate measures and security procedures. We require all staff to maintain the confidentiality of customer information. Access to information is restricted to employees whose job requires access to the information. Access to our computer system is restricted through password protection.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to third parties e.g to CASA for administration and supervision activities or contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to info@tisav.com.au. We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.

Your consent

By asking us to assist with your aeronautical needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Principal Privacy Officer, Carolyn Mcilvenny.

Use of Website Information

Except as otherwise indicated elsewhere on this site, you may view, copy, print, and distribute documents available on this website subject to the following conditions:

The document may be used solely for personal, informational, non-commercial purposes; The document may not be modified or altered in any way; Any copy of the document or portion thereof must include the copyright notice above and this permission notice; and Brisbane Flight Charter reserves the right to revoke such authorisation at any time, and any such use shall be discontinued immediately upon written notice from Brisbane Flight Charter. Documents specified above do not include the design or layout of this website. Elements of this website are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Warranties and Disclaimers

Except as expressly provided otherwise in an agreement between you and Brisbane Flight Charter, all information, designs and material on this website are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Brisbane Flight Charter assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this website.

References to corporations, their services and products, are provided “as is” without warranty of any kind, either express or implied. In no event shall Brisbane Flight Charter be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information.

This website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this website.  Brisbane Flight Charter may make improvements and/or changes in the product(s) and/or the program(s) described in this website at any time.

Feedback; Confidential Information; Privacy; Security

Please note that, with the exception of credit card numbers, Brisbane Flight Charter does not want to receive confidential or proprietary information from you through our website. Any non-personal information or material sent to Brisbane Flight Charter will be deemed NOT to be confidential.

By sending Brisbane Flight Charter any non-personal information or material, you grant Brisbane Flight Charter an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Brisbane Flight Charter is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

To learn more about how Brisbane Flight Charter protects your personal information, such as your name and address, please refer to the Brisbane Flight Charter online privacy statement below:

All Brisbane Flight Charter products, services and publications are commercial in nature. The documentation available on this website are “Commercial Items”.

Any information collected by Brisbane Flight Charter is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your charter experience with us; that’s all. Brisbane Flight Charter Shop (if in use) uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart (if in use).

Cookies sent to your computer from Brisbane Flight Charter only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser.

The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

When purchasing from Brisbane Flight Charter your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at Brisbane Flight Charter

Trademark Information

The trademarks, logos and service marks (“Marks”) displayed on this website are the property of Brisbane Flight Charter or other third parties. You are not permitted to use the Marks without the prior written consent of Brisbane Flight Charter or such third party which may own the Marks.